Delivering great CX - what’s stopping you?
While organizations seek to provide better customer experiences, many have to overcome organizational and technological barriers to leverage their data. Experts shared their insights in a panel discussion hosted by Kin + Carta and Google Cloud.
A stellar group of thought leaders took to the stage at this recent London event, “Intelligent Experiences - creating next generation commerce”. They discussed how to deliver the best CX, deriving meaningful insights from seemingly unconnected customer actions, and providing real-time personalization at scale. Participants included:
- Gary Arnold, Data Strategy Director, Kin + Carta
- Suzanne Greenhalgh, Data & AI Sales Leader, Google Cloud
- Katie Zeitlin, EMEA Channel Partnerships, Quantum Metric
- Olivia Shanu-Wilson, Director of Data CRM Lifecycle Specialist, On The Beach
- Stuart Jones, Head of Digital Products, Domino’s
Kin + Carta also introduced the Integrated Commerce Network (ICN), a curated group of software partners that bring pre-integrated best-in-class data, commerce, and personalization capabilities to help organizations activate their existing data and unlock new revenue.
Read on for the highlights. And see this blog for part two: The future of commerce is here.